Aptean Career Jobs: Newly pass out candidates who are currently worried about their professional experience can definitely refer to this article and apply for this particular job profile offered by Aptean.
This It company, Aptean is Currently looking out for candidates who are willing to join the company as a Customer Support Analyst. This job is for candidates whose passing year is either 2022 or 2023. Candidates interested to work in Bangalore can apply for the offer through the link given in this article.
About The Company:
APtean is an IT company which is headquartered jn Atlanta. The previous name of this company was CDC software, Industrial Mathematics. This company was established in the year 2012. Currently there are are 1500 employees working for this company.
Aptean Career Jobs 2023 More Details:
|Job Role||Customer Support Analyst|
|Qualification||B.E./ B.Tech / MCA|
|Salary||As per Company Standards|
|Job Location||Bangalore, India|
Customer Success Analyst is responsible for responding to and resolving customer problems via calls, emails and remote access for Aptean products.
• The support focuses on in-depth problem analysis of Aptean products and their integration into enterprise-wide mixed environments.
• Isolate and provide resolution to customer issues or qualify them for further assistance from R&D or other functions.
• Responsible for problem tracking, diagnosis, replication, troubleshooting and resolution. • Should be able to work independently, showing empathy and sense of urgency to escalate customer issues and collaborate to provide timely resolution.
• Should adhere to department performance goals and production standards.
Excellent analytical and investigative skills in terms of approaching a problem.
• Should be able to explain technical procedures clearly to the customers.
• Excellent communication and interpersonal skills. Should be able to drive customer connections along with R&D folks independently.
• Mandatory Technical skills include – Writing TSQL queries, debugging SQL stored procedures, reading and understanding SQL profiler, familiarity with visual studio, good understanding of windows operating system and IIS (Internet Information Server).
• Good logical skills, basic programming knowledge is an added advantage.
• Should have excellent verbal and written communication skills, including active listening, asking appropriate questions, clarifying the issues and expressing oneself clearly.
• Strong ability to work on multiple issues in a fast-paced environment and should prioritize work accordingly to business processes.
• Meets established targets for customer satisfaction and other support KPIs, promote Knowledge Centered Support (KCS) methodology.
• Document customer problem information, recommendations, and resolution in a clear and concise manner-using incident tracking system.
• Proficient with Microsoft Office Suite (Excel, Outlook, Word).
• Familiarity with Cloud technology basics is an added advantage.
• Should possess high adaptability and be able to work under pressure and remain flexible to changing schedules and demands.
Note – This position will require working in US & UK shifts (24/7).
How To Apply for the Aptean Hiring 2023?
All interested and Eligible candidates can apply for the Aptean Hiring 2023 by the following apply link as soon as possible before the Last Date.
Apply Now: Click Here to Apply
Aptean Off Campus Drive 2023 – Frequently Asked Questions
1. How to apply for Aptean Off campus Drive 2023?
To apply for the Aptean Recruitment 2023, you have to check the official site of Aptean.
2. What is the Aptean Selection Process?
Aptitude Test, Technical & Interview Rounds.